FREE STANDARD SHIPPING UK ON ORDERS OVER £40
Welcome to the Warpaint Figures shipping page. Have a read through and if you have any questions just Contact Me.
GENERAL
We base all our shipping costs on the total weight of the order, with some exceptions below. That’s great for the lightweight items like grass tufts. You can pack those in and not pay the earth. The costs will appear in checkout once you have entered your address.
Up to 250g is FREE to the UK. That’s a fair few packets of tufts and basing bags.
How Long Does It Take To Ship My Order?
I usually post Monday, Wednesday and Friday. That means as long as your paid order is received by 8pm the night before posting days it will generally ship the following day.
We may ship out orders under more than one packet to save costs and keep costs lower for you. We will make a note on the shipping invoice, so you are aware in such cases.
Some items may take longer as they are handmade, such as terrain. Although we do try to keep a small stock of these.
Terrain Items
These have a separate set of rates. This is because of their more bulky nature. They also need a lot more packaging, get shipped in larger boxes which incurs higher shipping costs in relation to their weight.
T-SHIRTS, APPAREL, MUGS ETC
These items are handled by our partner printers. They may be shipped separately to other items directly to you.
All of these items are again shipped by weight and are sent Royal Mil 24 or 48, USPS or other appropriate carrier for outside the UK. They may be tracked if you select that option.
These items can take up to 5 working days to make on demand and ship to you. So the whole process is approximately 7-10 days to receive your printed items.
United Kingdom
ALL ORDER OVER £25.00 (GBP) GO FREE
All items go 2nd Class Delivery so you should receive them within 2 days of posting on average. This has a compensation of up to £20.
When you receive an 'Order Fulfilled' notification you will know I have posted it out to you. We may ship orders in several packages for efficiency and some of our items ship directly from 3rd parties (Including clothing and apparel which comes direct from printers to you.
I will give you any tracking numbers if you choose that method.
Tracked Orders
If you choose Tracked 48, this is via Royal Mail and has compensation up to £100.
Orders Over £30
All UK orders over £30 will ship free of charge. We will send these what we think is best method
Europe & Rest Of World
Weight based shipping You can see the rates tables below. All items go Standard Airmail International. If you want them tracked there is an option but it can be costly we find. Check the value first.
Normal International shipping carries £20 (GBP) insurance automatically
Maximum weight we ship under our standard charges is 2kg. If your order is greater than that please Contact me BEFORE checkout and I will send you a cost and set up a code for you.
Non Delivery
Unfortunately, despite our best efforts some parcels and packages may get lost in the postal system in the UK or abroad. I understand how annoying and frustrating this is, but once we post it, the process is out of our control.
Of course, if you select tracked postage this helps.
Under our Terms & Conditions a parcel must be missing for two weeks from dispatch in the U.K. and four weeks for international parcels before we can contact Royal Mail.
We ask that our customers wait this length of time before contacting us.
Tracked Items
If you have chosen a Tracked method we can generally locate it and you can look yourself on the carrier website (Royal Mail usually). With tracked items we will place a claim with Royal Mail and can offer a full refund of Purchase Price including Shipping Fees up to a maximum of £100, unless we have agreed additional shipping fees for more valuable orders.
Untracked Items
If you have not chosen Tracked option we will be unable to do anything and also suggest you check with your local postal office for example.
Generally, we will not be able to provide a refund in such circumstances.
But we will consider each circumstance and may decide to offer a replacement or refund depending upon circumstances and our judgement. Such decision and value of any refund is final.
Returns & Cancellations
In the unlikely event that you change your mind then you can return your items within 14 days, in its original packing and in unused condition for a refund (excluding shipping). If you have a problem with an item purchased, then contact us and I will try to sort out a solution that you are satisfied with.
PLEASE NOTE – If you order any custom items, unless there is a fault or error on our part, no refunds will be offered for these products and they are excluded from the above returns promise.